Refund Policy

1. 7-Day Money-Back Guarantee

At VipsATV, we stand behind the quality of our service. If you are not fully satisfied with your streaming experience for any reason, you are eligible to request a 100% full refund within 7 days of your initial purchase date. This policy applies to all our pricing plans (3, 6, and 12 months, including multi-screen subscriptions).

2. How to Request a Refund

To request a refund, simply reach out to us using one of the following methods:

• WhatsApp Support: Message our team directly on WhatsApp (+212 694-745680) with your order email and purchase details. This is usually the fastest way to get your request processed.
• Email Support: Send an email to [email protected] with the subject line "Refund Request — [Your Email]".

Our support agents will review your request and process it within 24 hours. No questionnaires or explanations are required to qualify.

3. Eligibility Restrictions

Refunds cannot be issued under the following circumstances:

• Requests made after 7 days have passed from the purchase date.
• Accounts suspended due to a violation of our terms of service (such as sharing login details or streaming on more screens than allowed by your subscription plan).
• For recurring billing/auto-renewals (we do not use auto-renewals, so you will never be charged without your manual approval anyway).

4. Refund Processing Times

Once your refund request is approved, we will void your access credentials immediately. The funds will be returned to your original payment method. Depending on your financial institution, processing times are:

• PayPal: Instant to 1 business day.
• Credit/Debit Cards: 3–7 business days.
• Cryptocurrency: Speed depends on the blockchain network confirmation, typically under 1 hour.